Terms of Service

These Terms of Service apply to use of the SwiftRide Rider app, SwiftRide Driver app, SwiftRide website and related services that refer to these Terms.

In these Terms, a person requesting or taking a ride through SwiftRide may be referred to as a Rider. A person using the Driver service to receive and complete ride requests may be referred to as a Driver.

Some SwiftRide features may have additional requirements or instructions shown in the app. Where those requirements apply to a specific feature, they form part of the rules for using that feature.

Our Privacy Policy explains how SwiftRide handles personal information.

SwiftRide provides technology and related operational services that help Riders and Drivers connect, plan and manage rides.

Depending on the feature being used, SwiftRide may help with ride requests, nearby-driver discovery, pickup and destination information, route context, trip state, fare information, notifications, records and support.

Transport is provided through the Driver

Except where SwiftRide expressly states otherwise for a particular service, the person operating the vehicle is responsible for driving the vehicle and carrying out the transport associated with an accepted trip.

SwiftRide does not guarantee availability

Opening the app or submitting a ride request does not guarantee that a Driver will be available, accept the request or arrive within a particular time.

SwiftRide is not an emergency service

SwiftRide support and trip features are not a replacement for police, medical, fire or other emergency-response services. Where there is an immediate emergency, users should contact the appropriate emergency service or authority.

You may create or use a SwiftRide account only where you are legally permitted to do so and where you can comply with the requirements that apply to that type of account.

Account information must be accurate and reasonably current. You are responsible for protecting access to your account and should not knowingly allow another person to misuse your account or authentication information.

Driver accounts

Drivers must meet applicable legal, verification, licensing, vehicle and onboarding requirements before carrying out ride activity through SwiftRide.

SwiftRide may require Driver information or documents to be updated or reverified where reasonably necessary to maintain platform, legal or operational requirements.

Riders are responsible for using SwiftRide reasonably and providing the information needed for a Driver to understand and complete the requested trip.

Among other things, Riders should:

• provide a reasonably accurate pickup and destination;
• be available at or near the confirmed pickup point when the Driver arrives;
• review important trip information before confirming a request;
• treat Drivers, other passengers and property respectfully;
• avoid conduct that creates an unreasonable safety risk or interferes with the Driver's ability to drive safely; and
• pay the amount properly due for a completed trip using a payment method supported for that ride.

Drivers are responsible for operating their vehicle safely and lawfully and for meeting requirements that apply to driving, the vehicle and ride activity.

Drivers should:

• maintain any licence, authorization, verification or documentation required for their Driver account or vehicle;
• keep relevant vehicle information accurate;
• use a vehicle that is reasonably safe and suitable for the ride activity being performed;
• follow applicable road and traffic rules;
• avoid interacting with the SwiftRide app in a way that makes driving unsafe;
• treat Riders and their property respectfully; and
• complete accepted trips consistently with the trip information confirmed through SwiftRide, subject to reasonable safety or route needs.

A Rider can use SwiftRide to provide trip details and submit a ride request. The information available before a request may include pickup, destination, estimated route, distance, duration, fare information and nearby Driver context.

A Driver receiving a request may be able to accept it, reject it or, where the feature is available, submit a permitted counteroffer.

A ride becomes confirmed when the SwiftRide service records an accepted trip between the Rider and Driver.

SwiftRide may display fare estimates, Rider offers, Driver counteroffers or other fare-related information depending on the trip flow and features available.

Information identified as an estimate is not a guaranteed final amount. Before a ride is confirmed, SwiftRide should make the amount associated with the accepted trip reasonably clear to the Rider and Driver.

Where a Rider submits a fare offer and the Driver accepts that offer, or where a Rider accepts a permitted Driver counteroffer, the confirmed amount becomes the agreed trip amount shown for that request, subject to any adjustment expressly permitted and clearly disclosed through SwiftRide or required by law.

Payment methods

Available payment methods may vary. A Rider is responsible for paying the properly confirmed trip amount using a method supported for the ride.

SwiftRide will not treat an undisclosed charge as automatically payable merely because a trip occurred. Any additional fee or charge that SwiftRide intends to apply should be disclosed through the service where reasonably required.

Riders and Drivers should cancel promptly when they are unable to continue with a confirmed ride so that the other person is not unnecessarily kept waiting.

SwiftRide may record cancellations, repeated no-shows or patterns of cancelled trips for operational, support, safety or abuse-prevention purposes.

If SwiftRide introduces a cancellation or no-show charge for a particular situation, the applicable rule and charge should be disclosed through the service before that charge is applied.

Riders and Drivers must not use SwiftRide in a way that creates an unreasonable risk of harm to another person, interferes with safe driving or uses the platform to facilitate unlawful conduct.

Threats, violence, harassment, discrimination, deliberate property damage, dangerous conduct, fraud and other serious misuse may lead to investigation or account action.

Users should consider the information visible in the app before beginning a ride, including relevant Rider, Driver, vehicle, pickup and trip context where available.

A Rider or Driver may decline to continue a trip where they reasonably believe continuing would create an immediate safety risk, subject to applicable law and the circumstances of the trip.

SwiftRide relies on location and mapping information for features such as pickup, nearby-driver discovery, routing, trip progress and destination context.

GPS, mapping, routing, distance and estimated time information can be affected by device accuracy, buildings, weather, road changes, network conditions, map data and other factors outside SwiftRide's direct control.

Users should use reasonable judgment where displayed map or route information appears inconsistent with actual road conditions or creates a safety concern.

SwiftRide may maintain trip records and operational state information as described in the Privacy Policy.

You may not use SwiftRide to:

• impersonate another person or knowingly provide materially false account, verification or trip information;
• access another person's account without authorization;
• manipulate ride requests, fares, location or platform activity for fraudulent purposes;
• interfere with, probe, damage or attempt to defeat the security or normal operation of SwiftRide systems;
• scrape, copy or extract platform information through unauthorized automated means;
• use SwiftRide to threaten, harass or harm another person; or
• use the platform for conduct prohibited by applicable law.

SwiftRide aims to keep the service available and reliable, but uninterrupted operation cannot be guaranteed.

Features may be temporarily unavailable because of maintenance, connectivity, device problems, mapping or messaging providers, hosting or database infrastructure, security measures or other technical conditions.

Third-party services

Some SwiftRide features depend on services supplied by other providers, such as network connectivity, mapping, routing, messaging, hosting or other infrastructure.

SwiftRide may change a provider or technical implementation where reasonably necessary to operate or improve the service.

SwiftRide may reasonably restrict, suspend or investigate an account where there is evidence of serious misuse, fraud, safety risk, unauthorized access, repeated material breach of these Terms, or failure to meet requirements that apply to the account.

Where appropriate and reasonably possible, SwiftRide may provide information about an account action or an opportunity to resolve a correctable problem.

Closing your account

Riders and Drivers will be able to request closure and deletion of their SwiftRide accounts through SwiftRide account controls or official support processes.

Closing an account does not necessarily require deletion of information that SwiftRide is legally permitted or required to retain for matters such as safety, disputes, fraud prevention, financial records or legal obligations.

The SwiftRide name, branding, software, interfaces, original graphics, website content and other platform materials may be protected by intellectual-property or other applicable rights.

Using SwiftRide gives you permission to use the service for its intended purpose. It does not transfer ownership of SwiftRide software, branding or platform materials to you.

You may not copy, sell, reverse engineer, redistribute or commercially exploit SwiftRide's protected software or materials except where SwiftRide has authorized it or applicable law permits it.

Nothing in these Terms is intended to remove, restrict or waive a right or protection that cannot lawfully be excluded under applicable law.

SwiftRide is responsible for providing its own technology and services with reasonable care consistent with applicable obligations.

At the same time, SwiftRide is not responsible for every event that may affect a trip. For example, service performance can be affected by road conditions, network failures, inaccurate device location, third-party infrastructure, user conduct or events outside SwiftRide's reasonable control.

Where a loss or problem is caused by several factors, responsibility should be considered according to the actual circumstances and applicable law rather than an automatic waiver of either party's rights.

If there is a problem with a trip, account or SwiftRide service, users are encouraged to contact SwiftRide through the official support process so that the matter can first be reviewed using relevant trip or account information.

A support review does not remove any right a person may have to approach an appropriate regulator, authority, tribunal or court where permitted by law.

These Terms are governed by the laws of Malawi, subject to any mandatory rights or rules that apply to a particular user or matter.

Changes to these Terms

SwiftRide may update these Terms as the platform, its features, business operations or legal requirements change.

The current version will show a revised “Last updated” date. Where a change materially affects users, SwiftRide may provide additional notice where appropriate.

Contact SwiftRide

Questions about these Terms, an account or a trip can be raised through SwiftRide's official support channel.

For current contact details and assistance options, visit the SwiftRide Support page.