Riders
Rider support
Get help with your account, ride requests, trip details, cancellations or another Rider issue.
Email Rider supportSwiftRide Support
How can we help?
Choose the support path that matches what you need. SwiftRide Support can help with Rider and Driver accounts, trips, privacy, account deletion and technical issues.
Start here
Find the right support path.
Using the right subject helps SwiftRide understand what you need and keeps support requests easier to review.
Contact SwiftRide
Speak to support directly.
Email is the best channel for requests that may need account, trip or technical details. The current support line can also be used when a phone conversation is more practical.
Before contacting us
A little context helps us help you.
Account issues
Include the email address or phone number associated with your SwiftRide account where appropriate. Never send your password.
Trip issues
Include the trip reference or enough trip context for SwiftRide to identify the journey you are asking about.
Technical problems
Tell us whether you are using the Rider app or Driver app and describe what happened before the problem appeared.
Privacy or deletion
Use the dedicated email actions on this page so that account, privacy and deletion requests can be identified clearly.
Safety concerns
SwiftRide Support is not an emergency service.
If there is an immediate threat to life, safety or property, contact the appropriate local emergency service or authority first. SwiftRide Support can then help review relevant account or trip information where appropriate.
Read about SwiftRide safety